We don't put junior analysts on your project. You work directly with people who
have operated at a senior level and delivered the results, not just written reports about them.
Paul O'Keeffe
AI Automation Strategist
Paul spent over 15 years operating at C-Suite level across technology, BPO and commercial
strategy before co-founding Techtonic AI with a straightforward goal: to bring enterprise-grade
process improvement and intelligent automation within reach of growing Irish businesses.
He has led programmes that removed 20,000 manual hours a year, lifted process accuracy to
99.8%, and delivered measurable ROI within the first quarter. He has also run company-wide
analytics transformations, replacing fragile spreadsheet environments with AI-powered reporting
that leadership teams actually trust.
What sets Paul apart is the combination of having sat on both sides of the table, as a senior
buyer of technology solutions and now as the person delivering them. That experience shapes
every client engagement at Techtonic. The conversation always starts with the business problem,
never the technology.
A strong advocate for human-centred automation, Paul believes the best results come from
getting the process right first, then choosing the tool, not the other way around.
Barry is a strategic operations and transformation leader with two decades of experience
driving digitalisation, process optimisation and technology adoption across the energy,
telecoms, technology and BPO sectors. Having led complex transformation and automation
programmes for large organisations in these industries, he now brings that enterprise-grade
discipline to SMEs.
His approach is deliberately sequenced: rather than bolting technology onto broken processes,
he maps where the real cost, risk and rework sit, fixes the process, then deploys AI-powered
automation exactly where it delivers measurable return. Highlights include launching a
first-to-market energy optimisation solution for Irish SMEs under an EU-mandated initiative,
introducing RPA to modernise back-office operations, and driving adoption of AI-powered
analytics in contact centre environments, with measurable gains in forecast accuracy, service
quality and cost.
A Lean Six Sigma Black Belt who is also PMP, PRINCE2 and UiPath-certified, Barry connects
global best practice to local delivery, blending structured programme management with
human-centred change so transformation is embraced, not just implemented.
The same pattern comes up in every engagement. Fix how the work moves first,
automate second.
“
Our whole model is built on doing the work off-site, in a controlled
environment, so that it goes in right the first time. What Techtonic did was apply that same
discipline to our back office. They spent the early part of the engagement mapping how our
documentation actually moved, not how we assumed it moved, and only touched technology once
that was clear. Steps that weren't earning their place came out. What was left got automated.
The paperwork errors that used to surface on site have stopped, and we now have a process we
can stand over.
Niall DonovanCOO · Modula Electric“
Cost reporting is the core of what we do, and it was also the most
manual part of the practice. I half expected a software pitch. Instead they sat with how we
actually build a monthly report, found the places we were doing the same work twice, and
dealt with that before anything was automated. The reports go out faster now, and the numbers
are more reliable than when we assembled them by hand.
Neil McGroaryBusiness Owner · Hillcourt Construction Cost Consultants“
We're a small team delivering to managers across several countries.
Course administration was quietly eating the hours that should have gone into content and
into clients, and because it crept up on us we had stopped noticing. Techtonic went through
how enrolments, learner communications and follow-up were really running, simplified it, and
left the tools until last. The admin no longer dictates our week.
Paul DonovanFounder · Donovan Learning“
We quote fast and we never subcontract. Anything that slows the office
down costs us work. Techtonic sorted the process first, how an enquiry becomes a quote and
how the follow-up happens, and only then put anything automated behind it. Quotes go out
without anyone chasing them. Nothing gets forgotten in a WhatsApp thread any more.
Keith HoganBusiness Owner · Floor Sanding Specialists
Why businesses bring us in
The pattern is almost always the same. A process that once
worked has quietly grown extra steps, the people who understand it are the constraint, and nobody
has measured it in years. That is a solvable problem, and it is solvable without replacing your
systems.
Techtonic AIProcess improvement and automationIreland
Talk to both of us.
The discovery session is with the founders, because the founders do the work.
